FAQ
Questions, answered
Everything you need to know about Sprint Chat — from connecting channels to plans, security and support. Can't find it here? Reach out and we'll help.
General
What is Sprint Chat?
Sprint Chat is a unified inbox for Messenger, WhatsApp, Instagram, Telegram and your website chat, with an AI agent, customer segments, order history and courier booking built in — so a small team can reply fast without juggling apps.
Who is Sprint Chat built for?
Small and growing businesses that sell over chat — from single-storefront merchants to teams running Shopify, WooCommerce or a custom website across multiple channels.
Which languages does the AI agent support?
Bangla and English, auto-detected per conversation, so it replies the way your customers actually talk. More languages are on our roadmap.
Channels & integrations
Which channels can I connect?
Messenger, WhatsApp, Instagram, Telegram and your website's chat widget, plus storefront integrations for Shopify, WooCommerce, custom websites and Google Sheets.
Can Sprint book couriers for me?
Yes — connect Pathao, RedX or Steadfast and book a courier directly from a conversation. Tracking IDs are saved back to the order automatically.
Can I teach the AI agent our own answers?
Yes. Train it on your business's actual FAQs and policies instead of generic replies, so it sounds like your team and follows your rules.
Plans & billing
How much does Sprint Chat cost?
Starter is free for up to ten members. Team is a paid monthly or annual plan with unlimited members and AI messages. Enterprise pricing is custom — see our Pricing page for full details.
Is there a free trial?
The Team plan includes a 14-day free trial. You won't be charged until the trial ends, and you can cancel anytime before then.
Can I change or cancel my plan?
Yes, anytime from account settings. Upgrades and downgrades are prorated automatically on your next invoice. See our Refund Policy for cancellation and refund details.
Security & privacy
Is our data used to train models?
No. Your Customer Data is never used to train models shared with other customers. It's encrypted in transit and at rest, and Enterprise customers can choose where it's stored.
How is our data protected?
Data is encrypted with TLS 1.3 in transit and AES-256 at rest, under SOC 2 Type II and ISO 27001-aligned controls, with GDPR-ready data processing agreements.
Where can I read the full details?
Our Privacy Policy and Terms & Conditions cover data handling, retention and your rights in full.
Support
What support is included with my plan?
All plans include email support; Team and Enterprise plans add priority support with faster response times, and Enterprise includes a dedicated success manager.
How do I get help or request a refund?
Reach us through the contact options on our website, or email us directly — our Refund Policy has the address for billing questions.
Give your team an assistant that keeps up
Free for up to 10 members. Set up in under ten minutes.