Terms & Conditions

Welcome to Sprint Chat (“Sprint”, “we”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our unified inbox platform, website, and related services (collectively, the “Service”), operated by MaxValid.

By creating an account, subscribing to a plan, or otherwise using the Service, you agree to be bound by these Terms. If you're using the Service on behalf of a business, you confirm you have the authority to bind that business to these Terms.

Sprint Chat unifies customer conversations from Messenger, WhatsApp, Instagram, Telegram and your website into a single inbox, with an AI agent, customer segments, order history and courier booking integrations (including Pathao, RedX and Steadfast). Features available to your account depend on the subscription plan you choose, as described on our Pricing page.

• You must be at least 18 years old and able to form a binding contract to create an account.
• You're responsible for the accuracy of the information you provide and for keeping your login credentials confidential.
• You're responsible for all activity under your account, including actions taken by team members you invite.
• Notify us immediately if you suspect unauthorized use of your account.

Sprint Chat is offered on Starter, Team and Enterprise plans. Starter is free for up to ten members with the usage limits described on our Pricing page. Team includes a 14-day free trial; paid subscriptions are billed in advance on a monthly or annual basis and renew automatically unless cancelled before the next billing date.

Fees are exclusive of applicable taxes unless stated otherwise. Enterprise pricing is agreed separately in an order form, which takes precedence over these Terms where the two conflict. See our Refund Policy for how cancellations and refunds are handled.

You agree not to:

• Use the Service to send unsolicited bulk messages (“spam”), or to violate the policies of any connected channel such as Meta, WhatsApp or Telegram.
• Reverse-engineer, resell, or use the Service to build a competing product.
• Upload content that is unlawful, infringing, fraudulent, or that violates a third party's rights.
• Probe, scan, or attempt to bypass the security of the Service.

We may suspend or terminate accounts that violate this section.

You retain ownership of the customer conversations, contacts and business content you upload or generate through the Service (“Customer Data”). You grant us a limited license to host, process and display Customer Data solely to provide and improve the Service. See our Privacy Policy for how we collect, use and protect data.

The Service connects to third-party platforms such as Meta (Messenger, WhatsApp, Instagram), Telegram, Shopify, WooCommerce, Google Sheets and courier partners. These integrations are subject to each provider's own terms and availability, which are outside our control. We're not responsible for outages, policy changes, or data handling by these third parties.

The Service, including its software, design and branding, is owned by MaxValid and its licensors and is protected by intellectual property laws. Nothing in these Terms grants you any right to our trademarks or brand assets except as necessary to use the Service.

We target 99.99% uptime measured over each calendar month, excluding scheduled maintenance, which we'll endeavor to announce in advance. Support is available according to the channels and response times described for your plan.

You may cancel your subscription at any time from account settings; cancellation takes effect at the end of the current billing period. We may suspend or terminate your access if you materially breach these Terms, fail to pay applicable fees, or if required by law. Provisions that by their nature should survive termination, such as payment obligations and limitation of liability, continue to apply.

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We're not liable for indirect, incidental, special, or consequential damages, or for lost profits or data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months preceding the claim.

You agree to indemnify and hold Sprint and MaxValid harmless from claims, damages and expenses arising from your misuse of the Service, violation of these Terms, or infringement of a third party's rights.

These Terms are governed by the laws of Bangladesh, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will first be addressed informally; if unresolved, disputes are subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

We may update these Terms from time to time. If we make material changes, we'll notify you by email or in-app notice before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms can be sent to legal@sprint.chat.