Refund Policy

This Refund Policy explains how billing, cancellations and refunds work for Sprint Chat subscriptions. It applies alongside our Terms & Conditions.

The Starter plan is free and doesn't require payment. The Team plan includes a 14-day free trial — you won't be charged until the trial ends, and you can cancel anytime during the trial at no cost. If you don't cancel, your subscription begins automatically at the end of the trial using the payment method on file.

Paid plans are billed in advance, either monthly or annually, and renew automatically at the end of each billing cycle unless cancelled beforehand. Annual plans are billed once per year at the discounted annual rate shown at checkout.

• Monthly subscriptions: full refund if requested within 7 days of a charge, provided the plan's messaging/AI limits haven't been substantially used.
• Annual subscriptions: prorated refund for the unused portion of the year if requested within 30 days of the annual charge.
• Duplicate charges or billing errors on our part are refunded in full, no matter when they're identified.
• Upgrades and downgrades are prorated automatically on your next invoice rather than refunded separately.

Email billing@sprint.chat from the email address on your account with your workspace name and the charge you're referring to. We aim to respond to every refund request within 2 business days.

Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider's processing times.

You can cancel or downgrade your plan at any time from account settings. Cancelling stops future charges but doesn't automatically refund the current billing period unless it qualifies under Refund Eligibility above — you'll keep access to paid features until the end of the period you've already paid for.

• Setup, onboarding or custom integration fees explicitly described as non-refundable at the time of purchase.
• Enterprise plans, which are governed by the refund and cancellation terms in your signed order form.
• Charges disputed via a chargeback with your card issuer instead of contacting us first.

Refunds for Enterprise subscriptions are governed by the terms of your specific order form or master service agreement, which take precedence over this Policy.

For any billing question or refund request, reach us at billing@sprint.chat.