Privacy Policy

This Privacy Policy explains how MaxValid (“we”, “us”) collects, uses, shares and protects information when you use Sprint Chat, our unified customer conversation platform, website and related services (the “Service”). By using the Service, you agree to the practices described here.

• Account information: name, business name, email address, phone number and password, provided when you sign up.
• Billing information: billing address and payment details, processed by our payment partners — we don't store full card numbers on our servers.
• Customer conversation data: messages, attachments and contact details your customers send through connected channels (Messenger, WhatsApp, Instagram, Telegram, website chat).
• Usage data: log data, device and browser information, and product analytics collected automatically as you use the Service.
• Integration data: information retrieved from services you connect, such as Shopify, WooCommerce, courier partners or Google Sheets, limited to what's needed for the features you enable.

• To provide, maintain and improve the Service, including the AI agent, customer segments and courier booking features.
• To process subscription payments and send billing communications.
• To respond to support requests and communicate important product or security updates.
• To detect, prevent and address fraud, abuse or security incidents.
• To improve our own AI features — your Customer Data is never used to train models shared with other customers.

We don't sell your personal information. We share information only:

• With the third-party channels you connect (e.g. Meta, Telegram) as necessary to deliver and receive messages.
• With service providers who help us operate the Service, such as hosting, payment processing and analytics, under confidentiality obligations.
• With courier partners (Pathao, RedX, Steadfast) when you use courier booking, limited to the shipment details required.
• When required by law or legal process, or to protect the rights, safety and property of Sprint, our customers, or the public.
• In connection with a merger, acquisition or sale of assets, subject to continued protection under this Policy.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings; disabling some cookies may limit functionality.

We encrypt data in transit using TLS 1.3 and at rest using AES-256. Enterprise customers can use customer-managed encryption keys and choose their data residency. Access to Customer Data is restricted to personnel who need it to provide support, and is governed by our SOC 2 Type II and ISO 27001-aligned controls.

We retain Customer Data for as long as your account is active, plus a limited period afterward to allow reactivation, comply with legal obligations, and resolve disputes. You can request deletion of your data at any time, subject to legal retention requirements.

• Access, correct or export your account and Customer Data.
• Request deletion of your personal information, subject to legal and contractual limits.
• Object to or restrict certain processing, and withdraw consent where processing relies on it.
• Opt out of non-essential marketing emails at any time using the unsubscribe link.

Depending on where you're located, additional rights may apply under laws such as the GDPR. Contact privacy@sprint.chat to exercise these rights.

We may process and store information in countries other than your own. Where we transfer personal data internationally, we use appropriate safeguards such as standard contractual clauses, consistent with our GDPR-ready data processing agreements.

The Service is intended for businesses and their authorized representatives. We don't knowingly collect personal information from children under 16, and customer contact data submitted through the Service should not include information collected from children in violation of applicable law.

We may update this Privacy Policy from time to time. Material changes will be communicated by email or in-app notice before they take effect.

Questions about this Privacy Policy or your data can be sent to privacy@sprint.chat.